Aeroflex / Weinschel is committed to providing fast, professional customer service and support worldwide. You have the assurance of knowing our staff of highly trained professionals is available using approved procedures and instrumentation. Aeroflex / Weinschel Test and Service is always committed to quality as defined by the customer. Full lines of repair and test services are available.

Aeroflex / Weinschel does not provide calibration for any product or provide Certificates of Calibration in accordance will the requirements of Mil-Std 45662, ISO 9001, ISO 9002, ISO 10012-1, ANSI/NCSL-Z540, or ANSI/ISO/IEC 17025-2000 requirements. MCE Weinschel will assist our customers as following in obtaining Calibration of Product in accordance with the requirements of Mil-Std 45662, ISO 9001, ISO 9002, ISO 10012-1, ANSI/NCSL-Z540, or ANSI/ISO/IEC 17025-2000.

Aeroflex / Weinschel will provide Certificates of Conformance, Certificates of Test and Test Data Reports for products as required or as requested by a customer. These forms state that product has been tested to published specifications using equipment whose accuracies are traceable to the National Institute of Standards and Technology (NIST).

Test Data - Special and/or additional test data is available at a nominal charge.

Repair work - Accomplished repairs will return the item to its published specification. MCE/Weinschel provides a 90-day warranty on repair services performed, with fixed price repairs on most products.

Telephone / E- Mail Consultations - Our test and Service Department will gladly provide informal consultation over the telephone or through E-Mail with testing and or service questions.

Telephone: 301 846-9222 ext. 344
E-Mail: wderonde@weinschel.com

Procedure for returning items for warranty or non-warranty repair:

1. Contact our sales department for a RMA (Return Material Authorization) Number
   Telephone: 800 638-2048
   301 846-9222 ext 320, 322, or 323
   Fax: 301 846-9116
   E-Mail: salesadmin @weinschel.com
2. When returning an item you will need to provide us with the following information:
   a. Model and Serial number of the unit.
   b. Purchase order number (non warranty units).
   c. Bill to address
   d. Ship to address
3. In addition, please provide with the unit a detailed description of the failure you are experiencing and a technical contact (name, phone number).